Basic
Troubleshooting
When you use your computer, occasionally problems will occur. There are a few simple things to check before you call for tech assistance.
Start up problems
If your computer does
not turn on, check these things:
Is the monitor indicator light on?
Is the computer indicator light on?
Is the power cord plugged into the outlet or surge protector?
Is the surge protector turned on and is it working?
Is there a diskette in the A:
drive?
Are all the cables pushed in all the way?
General
Situations
If your computer "freezes" (it's running, but you
cannot use any commands or the mouse pointer will not move) and you cannot shut
your computer down by using the Start button, there are other options.
Press CTRL
+ ALT + DELETE on your keyboard. This will open a
dialog box like the one below. Point to the program
that needs to be shut down. By clicking the End
Task button, you can close the program that is causing the error or you can
shut down the computer by clicking Shut Down in the menu bar to choose Turn Off.
If you do this, you
will lose any unsaved information. Use this method to shut down only if it is
necessary.
Windows XP
Windows 98
If your computer "freezes", here are some other
options.
If
you press CTRL + ALT + DELETE twice, you can restart
your computer.
Use the Windows key on your keyboard to open the
Start menu. Then use the up arrow key to choose Shut Down. Press the Enter
key on the
keyboard. Use the arrow keys to choose the button for Shut Down. Press Enter.
If the above solutions do not work, press the Restart button on your computer.
If the above does not work, turn off your computer by pressing the on-off
button. However, do not make a habit of this because it is not good for your
computer.
Lastly, if nothing works, unplug your computer.
Note: Remember that you will lose any
unsaved data. Make it a habit to save often if the information is something that
you want to keep.
When
your computer system "freezes", what steps will you take to get it
working again?
Introduction to Computers
Developed by Alyce Bunting, Jintavee Monsakul, and Donna Green
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